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FAQ

Products

  • Does my frame come with hanging hardware?
  • What is the weight capacity of your wall shelves?
  • How thick is the plexiglass on your frames?
  • What are your frames made of?
  • How thick of a photo can I fit in your picture frames?
  • Are the mats in your picture frames removable?
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Your order

  • Does Americanflat offer expedited shipping?
  • Does Americanflat offer free shipping?
  • Can you send me an invoice for my order?
  • How can I cancel my order?
  • I want to check the status of my order - what should I do?
  • Where is my order shipped from?
See all 8 articles

Returns

  • Return & Refund Policy
  • I placed an order but I changed my mind or the item doesn’t fit my needs
  • My item is defective
  • When will I receive my refund?

Other questions

  • Where is Americanflat based?
  • How can I be added to Americanflat's email list?
  • How do I unsubscribe from emails?
  • I'm an artist and am interested in featuring my work on Americanflat's products - how do I go about this?
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