My item is defective

Email help@americanflat.com within 14 days of delivery and include:

• Your order number
• A photo of the damaged item
• A photo of the box it shipped in

Both photos matter — the box is what lets us file the carrier claim. Once we have them we will ship a replacement, and you do not need to return the damaged item.

Damage claims outside the 14-day window cannot be honoured, so please open and check your order even if you are not hanging it right away.

We do not offer phone support at this time; email is the fastest route to us.