My item is defective Lucy Yepes June 10, 2021 16:58 Updated Please contact us at 646-971-9911 or email@example.com with your full name and order number. Our support team will provide instructions for you to return your product or receive a replacement. Related articles I placed an order but I changed my mind or the item doesn’t fit my needs How can I return or replace my order? My frame or artwork arrived with damaged glass or plexiglass. Can I have only the glass or plexiglass replaced? When will I receive my refund? Comments 0 comments Please sign in to leave a comment.